Dealing with Strained Relationships Between Senior Leaders

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business meeting

Photo by Cherrydeck on Unsplash

As a project manager, you need healthy relationships with influential senior leaders. That can involve dealing with relationship issues between those leaders. Here are pointers for dealing with strained relationships between senior leaders that can impact your project.

  • Understand the issues and impacts to your project. Resolving issues between senior leaders isn’t your job as a project manager. Don’t go there. You’ll waste your time. Instead, figure out what the issues are and how they might impact your project. That way, you can share those impacts as risks and work with your sponsor and the leaders to choose your response to handle them. Share when the risks are coming to fruition and launch your risk response. This approach may lessen the issues between senior stakeholders — at least as far as the project is concerned.
  • Leverage 1-1 meetings with senior stakeholders. Discuss the positive aspects and negative impacts of your project with influential stakeholders so you can understand the senior leaders’ perspectives.  That way, you can avoid unexpected concerns. Use this understanding to develop an approach that helps your project deliver the best outcomes for everyone. This might also reduce the impact of conflicts between senior leaders.
  • Refine your scope. When tension between stakeholders involves business concerns, design the project to minimize those concerns. Well-developed scope statements can address tensions around business priorities, process handoffs between departments, and process inefficiencies. If your project doesn’t address those concerns, propose a phase 2 or follow-on project to address your influential stakeholders’ needs.
  • Be a neutral supporter. Stakeholders who feel listened to are more likely to cooperate with project team members. You can enhance that support by understanding their issues and concerns, and then communicating that in your project. Key point! When stakeholders are in conflict, support them equally. You don’t want to be perceived as biased or favoring one stakeholder’s concerns over another’s. Informally share things you may learn during the project in 1-1 conversations, for example, an idea for streamlining a business process. This is more timely and personal than waiting for that information to be conveyed in a status report.

Do you have experience dealing with strained stakeholder relationships? If so, I’m sorry to hear that. If you have questions or solutions, share with us in the comments section.

For more about stakeholder management, check out Natasha Kasimtseva’s Managing Project Stakeholders course.

Coming Up

On March 20, 2023, at 12PM MT, I’m joining Angela Wick on a live broadcast to talk about how project managers and business analysts work together. It’s going to be fun and informative. Bring your questions! To sign up, click this link. https://www.linkedin.com/events/7036184580965470208/about/

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This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 31,000 subscribers. If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

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Managing Change in an Agile Environment

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Some people might think agile project methodologies aren’t disciplined because things change a lot. Au contraire! Agile totally supports change control and management.

  • Agile methodologies are designed for change. The scope for an agile project isn’t fixed at the start. And, the project team expects changes with each iteration. Stakeholders add, drop, and change the priority of backlog items. Changes are made with the participation of technical and business stakeholders. Bottom line, instead of trying to eliminate change, agile approaches are designed to manage it effectively.
  • Reviews are key to agile. Agile approaches encourage continuous feedback from stakeholders, which identifies and addresses changes. Features are tested as they are developed. Desk reviews and consultation are at the heart of agile processes. And stakeholders get to continually review alternatives for feature builds. This encourages useful changes, so they aren’t major obstacles down the line.
  • Stakeholders recommend and collaboratively approve changes. It’s always important to make sure unapproved changes don’t find their way into projects. In agile methodologies, frequent collaborative sessions like scrum meetings ensure stakeholders concur with changes — so changes are made transparently and effectively.
  • Change is validated with agile, because it’s based on empirical learning. The basis of agile is that stakeholders will learn from early deliverables, which then generates pragmatic improvements to future deliverables. Features can be added, adjusted, or modified as the project unfolds. These changes come about from actual experience. Changes are recommended by the stakeholders who will use project deliverables.. As a result, it’s rare that any change requests are misinterpreted or create stakeholder adoption issues.

In essence, agile handles changes easily and supports sound change control and management. Stakeholders are involved through feedback and consultation. Changes aren’t made without approval. And those changes almost always help the business.

 

Are there other ways that agile supports change that I’ve missed? Do you have questions about change control and management in agile methodologies. Join the conversation in the comments section!

 

For more about change with agile, check out Christina Charenkova’s Managing Change in an Agile Environment course.

Coming Up

On March 20, 2023, at 12PM MT, I’m joining Angela Wick to talk about how project managers and business analysts work together. It’s going to be fun and informative. Bring your questions! To sign up, click this link.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 30,000 subscribers. If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

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Shape Stakeholder Perceptions with Your Status Reports

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Photo by Lukas Blazek from Unsplash

Communication is a keystone of project management. Shaping perceptions of your project should is an important part of project communication and the best tool for this is your status report. Here are powerful ways your project status report can influence stakeholders’ perception.

  • Describe opportunities. Risks aren’t always negative! Opportunities are positive events with a probability of enhancing your project. To leave a positive impression on stakeholders, share what you’re doing to bring an opportunity to fruition in your status report.
  • Describe dodged risks. Highlighting risks that you side-stepped can also create a favorable impression. Whether the risk didn’t occur or you took action to address it isn’t important. You can build confidence in the project and your management by sharing risks that are no longer a concern. Of course, you should continue to report on risks that could still impact the project. This demonstrates project management diligence.
  • Note relevant task completions. To help manage perception, go beyond “tick the box, got it done” status items. Identify breakthroughs in how tasks are completed. Explain any innovative activities. Share when significant tasks are completed. And include the significance of the task completion. Also, describe how those task completions enables project outcomes. 
  • Highlight project team members’ backgrounds. Include a team member profile in every status report. It’s a simple, quick, and easy way to heighten stakeholder confidence. Describe the team member’s expertise and don’t forget to include contract personnel, who might not be known to your key stakeholders. 
  • Boost exposure to preliminary deliverables. Highlight the completion of preliminary deliverables, and when feasible, show them off! Nothing boosts confidence more than demonstrating deliverables. Although many completed deliverables can’t be fully utilized, share them any way you can! If the deliverable is a physical one, arrange a viewing. In the case of a building section, arrange a tour. If it’s an information technology system, set up a demo. Stakeholders find project outcomes more believable when there is a tangible item to examine.

Do you have other sections that you include in your status reports to mould stakeholder perception? How does that information help? Share with us in the comments section.

For more about project reports, check out Doug Rose’s Project Management Foundations: Communication course.

Project Feasibility Studies – Do’s and Don’ts

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Feasibility studies help to show the potential viability of a proposed project. A feasibility study should recommend initiating a project if business conditions are right. If conditions aren’t right, the study should help management understand the risk they’re taking if they approve the project anyway. Here are do’s and don’ts when you run a project feasibility study.

+ Do focus on risks. The purpose of a project feasibility study is to identify and understand project risks. Provide management with a detailed description of the risks you identify along with mitigation activities that could be used to reduce them.  Also be sure to include opportunities (positive risks) that the project provides.

x Don’t skip risks that you consider insignificant. A feasibility study should identify circumstances the project might encounter. That means you need to include all risks, even the ones of lesser concern. With these less significant risks, explain why you believe they aren’t important. This shows you’ve been thorough in the feasibility study.

+ Do share the likely path the project will take. Telling a story is the best way to do this. When management sees how the project might run through a believable story, you can ease their concerns and help a reasonable project move forward.

+ Do include an executive summary. Storytelling doesn’t typically start by giving away the ending. But, it’s a good idea in a project feasibility study. Executives appreciate high-level overviews.

+ Do build a milestone plan. A milestone plan enhances your project story and highlights the approach you think makes the project feasible.

x Don’t create anything deeper than the milestone plan. You still don’t have enough information to do that. One thing a feasibility study does is determine whether you should undertake a deeper planning exercise.

+ Do understand what the person who will approve the project cares about most. Think about the triple constraints of time, scope, and cost. Talk with project approver(s) to determine which of those constraints is the most critical. Make sure everyone understands how those constraints will affect project viability.

x Don’t neglect the less important project constraints. Of course, you want to emphasize what is most important. But finish the job. Describe how all the triple constraints might affect the project quality.

+ Do focus on external factors that might affect the project. It isn’t only the conditions within your organization that can affect a project. Evaluate and describe external factors, like market conditions, as well.

x Don’t skip things like environmental and community concerns. These can be make-or-break items when it comes to project delivery.

+ Do make assumptions during your feasibility analysis if necessary. There are too many variables to research to cover everything. Do a thorough feasibility study. If a “deep dive” is needed to validate a point, make an assumption and be sure to mention in the documentation that you made an assumption. (You can also provide detail how you could validate the assumption.)

Do you have any other tips – or questions – about feasibility studies? Other results that help feasible projects get approved and weed out the rest? Share with us in the comments! 

With Difficult Risks, Consider Your Options

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Risk management can be difficult when risks are hard to address. Some difficult risks are abandoned too quickly as unmanageable when they could be addressed. Be persistent! Here are four approaches to consider when you are struggling to derive a response to a risk.

  • Try to reduce the probability or impact if the risk occurs. People often think risk management is eliminating risks. Many difficult risks can’t be eliminated. But there are might be actions that can make the risk more manageable. You might be able to reduce the risk’s probability of occurring or its impact if it occurs. OK, this is common practice. But people often don’t do this for difficult risks. Why? Because they assume the impact reduction will be minimal. Instead, do some research to determine what the reductions truly are. For example, time buffers in your schedule can address schedule impacts. Contingency funding can reduce cost impacts. Even a 10 or 20% cost reduction in the risk impact can make a difference at the end of your project.
  • Think about who might be able to help. Maybe you can’t address a risk yourself. But someone else might be able to. Contact them. If you can’t do that yourself, look for a common connection who might put you in touch. People are often happy to help if they can. For example, a colleague of mine asked a local government official to address a risk. The official made an exception which helped the project. Because of their discussion, the council passed updates to local laws, which made many projects easier to deliver. 
  • Explore scope alternatives. Teams often become attached to their approach to completing a project. The scope can become inflexible for no good reason. Often multiple approaches could work to deliver the desired scope. Maybe a different approach to delivering that scope would reduce risk.

Also, some parts of project scope might be less important. Look at removing riskier, less important scope elements. And check whether the adjusted scope delivers enough business value. One word of warning though. People often react negatively to scope reductions because they want the benefits from the scope. Perform a pragmatic analysis of the risks and benefits. But, if achieving those benefits introduces undue risk, they may not be worth it. Do your homework to figure out if the benefits are worth the risk. And if they aren’t, determine whether reduced scope still benefits the business.

  • Conduct progressive status checks, while considering plan alternatives. Let me share a story. There was a project that would benefit by using a software product due for release in four months. The project had a 12-month schedule. Planning on using unreleased software is high risk. To address this risk, the project team took four actions.
    • They developed all aspects of the scope that didn’t depend on the unreleased software.
    • They planned regular status checks on the progress of the new software. In those checks, they focused on any changes to the release date and client reactions to beta test results.
    • They determined the latest date they could wait to buy the new software without impacting their deadline.
    • They planned a way to deliver most of their project scope without the new software–just in case the new software was delayed or didn’t live up to expectations.

These actions reduced risk. The project team could take advantage of the new software if feasible. If not, they had an alternative approach to deliver most of the scope.

Have you had success with other approaches for handling difficult risks? Are you struggling with a risk you can’t figure out how to handle? Share your thoughts and questions in the comments section.

For more about risk management, check out Bob McGannon’s Project Management Foundations: Risk course.

Coming up:

Want to improve your project management and don’t know where to start? I’m a guest on Kim Kaupe’s Coffee with Kim series to talk about what it takes to go from good to great as a superstar project manager. 👉🏼 What can you do to increase the success of your projects? 👉🏼 How do you keep a virtual team on the same page? 👉🏼 What skills should project managers aim to level up in 2023? Here’s the link to sign up: https://www.linkedin.com/video/event/urn:li:ugcPost:7026641716040355840/

Do You Need to Re-estimate Your Whole Project?

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Estimating projects is never easy. There are too many variables. Team performance can be inconsistent. And even with sound risk management, issues arise. These variables can require adjustments to estimates for part of a project. Sometimes, re-estimating the entire project might be in order. Here are circumstances when a complete project re-estimation is in order.

  • Scope changes by more than 20%. In managing project change, you examine the implications of a single proposed change and propose whether to approve or reject the change based on its cost and benefits. Each change is evaluated on its individual merits. What doesn’t occur is an overall evaluation of the project after many changes have been approved. Multiple changes can increase risk and complexity and the need for personnel and contract management. So, if your project has increased by 20% or more from its original scope, it’s time to re-estimate the remaining project work to assess the aggregate impact of all the changes. That way, you ensure the project is still appropriate for the business.
  • Critical team members change. In most projects, there will be business and/or technical team members who are critical to success. If a critical team member changes, you might consider re-estimating the project. You might need multiple people to replace that team member. Or the replacement will be an expensive contracted resource. Either way, you might end up with significant unplanned costs. The replacement resource might take longer to deliver their assignments due to a lack of internal business knowledge. Re-estimating after critical personnel changes ensures realistic expectations for the project.
  • The project has varied by 30% or more from your initial project estimate. Don’t continue to use an estimate that isn’t accurate enough. If you’re variance is over 30% from your original estimate, it’s time to re-evaluate the project’s viability. Revisit all your estimates. Use the difference between actual performance and your estimates to revise remaining work estimates. Look for opportunities to cut scope. While you want to deliver value to offset the money you have spent, it may not be feasible. The project should continue only if future spending will justify the business value.
  • The project intent changes. Projects can go a different direction due to business strategy changes. Or a change of sponsor can alter your project’s direction. The priority of requirements can change or new requirements arise. The team members and project name are the same, but you could be managing a very different project. If so, it’s time to re-estimate! Evaluate risks and examine the tasks needed to meet the revised expectations, so you can verify that the altered project can meet business expectations.

Have you ever re-estimated an entire project? If so, why, and how did that turn out. Share with us in the comments section. 

For more about estimating, check out my Project Management Foundations course.

Working with a Sponsorship Committee

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Sometimes, the time and extent of authority needed to sponsor a project is beyond what one person can handle. In that case, a sponsorship committee is the answer. Here are tips for working with a sponsorship committee.

  • Request an individual to represent the committee when you need quick responses. At times, you will need a quick decision. Communicating with multiple sponsors is time-consuming, so it’s important to have a single sponsorship representative you can contact on short notice. That person can make decisions for the project, or they can poll other committee members if needed.
  • Propose logistics for the committee. A project manager can’t dictate how steering committee logistics will work, but the committee usually appreciates reasonable recommendations. Consider the priority and risk elements of the project. Then propose meeting frequency, definition of a quorum, and a standard agenda. The committee may not adopt your suggestions. But proposing sound logistics increases the chances things will run smoothly. Sound logistics also centralize communications, easing the burden on the project manager.
  • Strive for a single set of priorities. Work with the sponsorship committee to develop a common set of project priorities. If you’re lucky, members of the committee will agree on the priority of project requirements and the relative importance of project constraints (cost, time, scope, and quality). Hold discussions early to identify potential conflicts. These talks can set the stage for future debates and decision making.
  • Propose a decision-making process. It’s important for the committee to agree upon a decision-making process. Will all decisions require a consensus, or is a majority decision acceptable? Will a committee chairperson break ties or logjams? Agreeing to a decision-making process in advance saves considerable time. Without a process, needed decisions might not be made. Influential stakeholders in conflict can kill a project whether you have one or several sponsors. An unmade decision could stall or halt projects,  as the committee tries to develop a decision-making process and make a controversial decision at the same time.
  • Define the relationship between the sponsorship and steering committees. Many organizations appoint a steering committee for major projects. Members are typically key managers and customer personnel. Things can get confusing when you have both a steering committee and a sponsorship committee. So, it’s wise to draft a mission statement for the steering committee and one for the sponsorship committee, explaining how the committees work together. This can avoid confusion about where project related decisions will be made.

Have you ever worked with a sponsorship committee? What were the pros and cons? If you have tips or questions about sponsorship committees, share with us in the comments section.

For more about working with sponsors, check out my Project Management Foundations course.

Common Project Approval Blockers

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Critical projects sometimes die prematurely when blockers prevent projects from getting management approval. Here are some tips for addressing these common approval blockers.

  • Your organization hasn’t established project success metrics. A lack of success criteria can raise obstacles to project approval. Is the payback period 1 year or less than that? Do you need a significant reduction in the risk of using old processes or systems? What does significant mean? Do projects have to achieve a cost reduction of greater than 10%? Or is it a combination of these? Sometimes, the best way to get a project approved is to propose success criteria so management can talk about them and make a decision.
  • Conflicting stakeholder goals prevent agreement. Goal conflicts between senior stakeholders are common. Financial personnel might focus on reducing costs, while marketing personnel want to spend more on initiatives to increase profit. Stakeholder conflicts that aren’t understood or identified can kill your project. They may have started from past projects or personality clashes. Work with your sponsor to facilitate conversations between conflicted stakeholders. Meet one-on-one with influential stakeholders who aren’t enthusiastic about your project. That way, you can identify these conflicts and work to resolve them.
  • Past project failures. Many organizations have a poor project success rate. Stakeholders remember the pain and pressure of those failures, which makes them hesitant to take on new projects. Work to understand their fears. Review documented lessons learned, but don’t assume they tell the full story! If possible, talk with the people involved in past project failures. Personnel and contractor failures might not be identified. Do research to understand these failures and put risk plans in place to address them. Discuss how you will manage the project differently. 
  • “We are too busy.” Does busy mean the organization is productive? Often, antiquated processes and languishing projects persist. Time wasters may contribute to being busy, but don’t help the business. People don’t like stopping a project that has consumed resources without delivering value. As a project manager, you can do your homework to help your sponsor why they should stop a project. This can free up critical resources to work on more viable projects. If that doesn’t work, at least it raises awareness of the need to examine whether busyness is producing anything of value. 

Have you encountered other obstacles to project approval? If you have tips or questions, share with us in the comments.

For more about project approval, check out my Project Management Foundations course.

The Benefits of Baselines

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Many project managers work hard to build an accurate schedule and then, omit the final step of saving a baseline! A baselined schedule provides so many benefits you don’t want to miss. Here are some key benefits of schedule baselines:

  • Track your project against the original plan. Experienced project managers know that no plan survives contact with reality! To get automated project status, you need to use a scheduling tool (such as MS Project, Primavera, and others). And those tools need a baseline before they can provide reports comparing actual progress and cost to your original plan. Actuals compared to the baseline can then be used to forecast time and cost going forward.
  • Improve your estimating. Baselined project schedules help show when actuals diverge from the original plan. Seeing the variances from the plan can help improve estimates. Estimators get feedback on the accuracy of their estimates. Without this feedback, estimation won’t improve. Say you ask someone to estimate a task, and they tell you it will take two weeks. It ends up taking four weeks. If the person never hears about that variance, they’ll still say two weeks next time, when the task will likely take four.
  • Reinforce accountability with team members and management. Sharing a baselined schedule reinforces the schedule and the time team members have committed to your project. The same is true for management. It helps reinforce management’s commitment to dedicate staff to the project. As business priorities change, project staff time might change as well. You can compare the baseline staff allocations to the actual time spent  to show why a project is behind schedule.
  • Manage thresholds. Project status reporting often uses traffic light indicators. Green means all is well. Yellow indicates trouble brewing. And red means there are issues. These colors usually indicate a level of variance from plan. For example, 0-2% over schedule may be green. 2-5% over schedule is yellow. And greater than 5% over schedule is red. Tracking actuals against the baseline plan forms the basis for these variations.
  • Make program planning easier. When managing a program, a deliverable from one project can be a predecessor to a task on another project. In this instance, it’s vital to understand when tasks will be completed. A baselined schedule along with updated, actual task completion dates helps you understand how one project’s performance will affect another in a program.

What other ways do you use baselines to improve project performance? Share with us in the comments section.

For more about schedule baselines, check out my Project Management Foundations: Schedules course, which is unlocked through the end of 2025 with this link.

A Spreadsheet Isn’t a Scheduling Tool!

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Spreadsheets have so many uses, but project scheduling tool is not one of them. You can use one to create something that looks like a Gantt chart schedule. But you can’t manage that schedule without a ton of menial work. Here’s why you should use a scheduling tool rather than a spreadsheet:

  • You can manage lag and lead times. Task relationships aren’t always straightforward. Scheduling tools manage this automatically through lag or lead time between two tasks. Say you submitted a building permit application. You need to receive approval before starting your first construction task. In a scheduling tool, you can add lag between the predecessor and successor to automatically maintain the delay between the tasks. You can also overlap tasks. For example, you have to draft a long book chapter. Editing that chapter could start before the entire chapter to shorten the schedule. Lead time specifies when the successor task can start before the predecessor tasks finishes. For the chapter, you add lead time between the two tasks to give the author a head start before the editor starts editing the chapter. With a spreadsheet, you would have to keep track of lag or lead time as the schedule changes.
  • A scheduling tool automatically updates start and finish date when you input actuals. Project schedules change all the time. Tasks go more quickly or take longer than expected. Resource availability isn’t what you planned for. A good scheduling tool automatically recalculates dates to show the revised schedule. Try this with a spreadsheet and you’re in for a resource-intensive, and error-prone exercise even for a small project. You can also use a scheduling tool to explore what-if scenarios. Have a change you’re considering that would add or delete several tasks? Make those changes with a scheduling tool and evaluate the results.
  • Calculate costs based on actual hours spent (without having to building those calculations in a spreadsheet). Scheduling tools have built-in functions to calculate costs. The calculated cost is based on the time spent to complete tasks that you enter in the tool) and the hourly rates for each person. Scheduling tools can also calculate equipment and materials costs. The tool calculates overall project cost from the individual task costs.
  • Automatically compare the status of your project to your baseline. Knowing where you are on the project compared to what you originally planned is crucial to keeping a project on track. The differences, called variance, are a fundamental part of status reporting. With a scheduling tool, you can save a baseline of your schedule, and then compare the actual time and cost spent to that baseline. A scheduling tool can also forecast the variance from the baseline finish date and cost based on where the project is today.

For more about what several scheduling tools can do, check out my Project Management: Choosing the Right Online Tool course.