Lesser-known Benefits of Quality Management
Quality management is about ensuring your deliverables meet the expectations of stakeholders: meeting standards, performance and reliability business needs. But quality management delivers extra benefits you don’t often hear about:
- Enhanced stakeholder buy-in. Quality management requires a deeper grasp of stakeholder needs and expectations. That understanding comes from better conversations and learning about stakeholder’s challenges and hopes. These stakeholder interactions boost buy-in to the project and also improve the stakeholder/project team relationship.
- Expanded risk management. Understanding quality standards and performance expectations leads to a better understanding of product requirements. That understanding broadens your view of what must go right and what might go wrong with the project’s products.
- Increased innovation. Quality management encourages continuous improvement and expands problem-solving. A quality mindset fosters innovation. It also increases the capability of the project team and stakeholders. Project team capabilities increase through new and better ways to meet quality standards. Stakeholder capabilities are increased through enhanced requirements definition. This also improves outcomes by improving stakeholder’s interactions with project teams.
- Increased product knowledge. Quality assurance activities, such as reviews, inspections, and testing, produce learning moments. They expand the understanding of the product’s strengths and weaknesses. And they also help identify potential areas for future development. So, you get better outcomes now and new pathways to improve your business in the future!
As you work on quality aspects of your projects, look for ways to use these added benefits.
For more about project quality management, check out Daniel Stanton’s Project Management Foundations: Quality course.
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