Posts

How to Handle Fearful Stakeholders

/in /by

Stakeholders who fear bad project outcomes are tough to manage. It’s important to address these fears. Left unmanaged, your project could be delayed or even cancelled. Here are a few approaches to manage project fears.

  • Listen to fearful stakeholders. Their past experiences may have tainted their perceptions. You need to understand their concerns. Actively listen to these people: make eye contact, ask questions, paraphrase their points, use the terminology they use. Stakeholders will feel heard when you refer to the business implications at the source of their fears. When stakeholders feel their concerns have been heard and are taken seriously (that is, the project team is committed to addressing their concerns), their comfort level with the project increases.
  • Share your plans. Your project plan talks about how you will accomplish things and what you do to ensure obstacles don’t prevent you from achieving project objectives. Stakeholders become concerned when there is a lack of communication, unexplained changes, or drawn-out decision-making. So don’t be shy about communicating how your project plan will help avoid obstacles to successful project delivery.
  • Add risk items to your plan that directly address stakeholder fears. Add items to your risk management plan related to your stakeholders’ fears. Ask them to help look for trigger events and implement risk responses. This way, the project team will partner with these stakeholders to ensure their fears don’t come to fruition. Even if the risks occur, they will be addressed directly with pre-determined actions the fearful stakeholders have already agreed to.
  • Address areas of concern in status reports. In your status reports, address the status of stakeholder’s concerns. This reinforces that the stakeholders were heard and that the team is focusing on those concerns as the project progresses.
  • Highlight quick wins. Identify and communicate completed milestones as the project unfolds. Celebrating these wins helps stakeholders visualize progress and builds confidence in the project’s ultimate success.
  • ALWAYS support views with data. Trying to reassure fearful stakeholders with past experiences doesn’t work. They don’t relate to projects they weren’t involved in.  Objectives information is more reassuring than subjective opinions. Support your assertions and decisions with data, metrics, and evidence from industry best practices and actual progress with the current project. Stakeholders are more likely to feel reassured.

Have someone with a concern about your project? Of course you do! Take 15 minutes to plan how you will use these approaches to address their concern. And then, try it! Let us know how it goes in the comments section.

Coming Up

I am busy updating two of my courses. Later in the year, you’ll be seeing new and improved versions of Learning Microsoft Project and Project Management Foundations: Choosing the Right Online Tool. The latter course will review more tools than the original using a different format.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 71,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

How to prepare a project idea for primetime

/in /by

Project ideas are what support careers in project management — and present possibilities for moving your organization forward. Sometimes, project ideas need more work before they should or would be accepted. Here are indicators that a project idea isn’t ready and how to improve it:

  • The sponsorship prospects aren’t clear. A great question about a project idea is, “Who would be an appropriate sponsor for this initiative?” If the answer isn’t clear or several sponsors might be needed to fulfill sponsorship responsibilities, that’s a problem. A project is doomed without sponsor commitment. The fix: restructure the project idea to align with a potential sponsor’s scope of responsibility. 
  • Unclear benefits. For a valid project idea, 1 – who will benefit? and 2 – how will those benefits be realized and measured? If you can’t answer those questions, the idea might still be valid, but more work is needed before proceeding. Look for benefits resulting from changes to business processes, technology solutions, or customer support approaches. Then, document the answers to the questions above.
  • Unclear funding sources. For every project idea, it’s essential to ask, “How will we pay for this?” If the answer is not clear, more work is needed to determine where the project’s benefits will be realized. Analyze the project benefits to identify the business area that will benefit from improvements – that’s your candidate for funding.
  • Technology challenges exist. Some valid project ideas face technology platforms that struggle to handle change. Either the systems are too old or fragile, or the backlog of changes for the technology team is too large. In this case, you can consider two approaches. First, can benefits be obtained without extensive technology changes. Alternatively, if the benefits are large enough, consider contracting specialized technical or supplementary resources to address the technological changes needed to implement the project idea.
  • Lack of strategic alignment. Resources and/or funding shortages often constrain organizations. Project ideas that don’t support the organization’s strategic direction aren’t a good idea. If necessary, restructure the project idea to support the organization’s strategy — or dismiss it as one that doesn’t fit current business priorities.

If you’re a project manager who doesn’t hear about project ideas early on, the points in this article are great topics to discuss as you finalize your project charter. If the project rushes ahead before the points are resolved, incorporate them as risks in your project planning. That way, you can discuss risk response activities with your key stakeholders.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 70,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

How to Validate Project Assumptions

/in /by

 

Validating the assumptions included in the project justification is key to minimizing project risk. Sometimes, straightforward research is enough. For assumptions that aren’t easily validated, here are other approaches to validate or, at least, reduce the probability of an assumption being wrong.  

  • Consult experts. Reach outside your organization. Seek the opinions of LinkedIn contacts, peers in project management associations, or prominent individuals in industry bodies. Ideally, get multiple perspectives so you can analyze the results to identify project situations that could render an assumption invalid. If you get differing opinions, use the Delphi approach. Send the differing opinions to your expert panel and ask them to comment on the rationale for dissenting views. Use the results of that exercise to figure out if the assumptions present a significant risk to the project.
  • Perform an audit. Find situations where you can directly test the validity of the assumption. Then, test the assumption via a manual process, querying a customer, or performing any other action that might provide a “sample result” you can use for validation purposes. For example, altering the directions you provide to clients to solve a product issue, publishing an advertisement with a different angle to a small set of clients, or changing the parameters of a system function to see if the subsequent system or user action is expected. Note: this approach has risks. You don’t want to frustrate a client or have an advertisement yield an adverse reaction to your product. To minimize risk of adverse outcomes, select the clients and situations carefully, and if feasible, alert a trusted client that you are trying something new.
  • Build a prototype. Designing a prototype process or I/T system is an effective way of validating assumptions. When it works, it triggers enthusiasm for the project and its potential business results. Depending on the situation, the prototype can be a small, standalone project or a set of features in an agile project environment. With this approach, be prepared for the project to take an unanticipated direction — your stakeholders might create additional requirements. No worries, the result is often more effective than the original plan, so keep an open mind.
  • Conduct a survey. Query individuals who aren’t familiar with the project’s justification and current assumptions. Why? Because stakeholders who know the assumptions can answer the survey questions to confirm or invalidate them based on their views about the project. Also, don’t make the mistake of taking a casual approach to designing survey questions. Use people with experience designing survey questions: the wording of survey questions is vital to ensure you get valid results.

Have you come up with other approaches for validating assumptions? Or have tips for managing the nagging feeling that you haven’t even identified all the assumptions? If so, share with us in the comments section.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 70,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

 

Lesser-Known Benefits of Contract Management

/in /by

Contract management makes sure that you and your project vendors agree on costs, terms, deliverables, and conditions. Dig a little deeper, and contract management can help your projects in other ways: 

  • Enhanced vendor relationships. Time spent negotiating vendor contracts helps vendors understand project goals and your organization’s culture. This effort also helps set expectations that smooth the process when the vendor’s resources are needed in future projects. In longer-term relationships, the vendor will be able to anticipate future needs and train their staff to support your organization’s future initiatives.
  • Expanded risk mitigation. Contract management helps identify and mitigate potential risks by defining terms, obligations, and liabilities for everyone involved. By identifying and planning for these risks, you reduce the probability of issues occurring when vendor resources work on tasks. In longer-term relationships, vendors can develop skills that position them to work on more and broader tasks. Skilled vendor resources help in several ways. If skilled resources within your organization aren’t available, you can turn to a vendor – thereby reducing the risk of using less skilled people within your organization. Skilled vendor resources also lighten your internal peoples’ loads so they have time for cross-training. That way, you reduce future risks related to skills shortages.
  • Compliance support. Vendor resources can help ensure your organization complies with government regulations or industry standards. When you include compliance in the terms and conditions of a vendor contract, the burden of creating compliant tools and processes shifts to the vendor. That reduces your organization’s compliance risk. Note: Even though that responsibility is shifted to the vendor, the contracting organization (that is, your organization) is ultimately responsible for compliance. Be sure to review all deliverables to ensure that the vendor has maintained compliance.
  • Long-term cost savings. Contract management helps current and future projects. Contracts on file simplify the renegotiation of favorable terms during renewals and can identify opportunities benefiting both the contracting organization and the vendor. This can yield longer-term deals at reduced cost, shorter ramp-up times for vendor personnel who return to the same client, and increased efficiencies.

Because contract management provides so many benefits, it’s a good idea for project managers to be involved even if another department does the bulk of the work. If you don’t already know the contracts people in your organization, make a point of introducing yourself!

For more about contract management and procurement, check out Steven Brown’s Purchasing Foundations course.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 69,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

Prevent Pseudo-Stakeholders from Hurting Your Project

/in /by

People who think they’re stakeholders but aren’t waste your time and distract your project team. Early on, you need to address these pseudo-stakeholders, so they don’t eat up your time and resources. This Project Pointer provides approaches to identify them and reduce their impact on your project.

  • Hold public consultations. After meeting with identified stakeholders, it’s time to hold open-to-the-public meetings to discuss the project’s scope and objectives. People who think they have something to lose or gain from the project can share their thoughts and concerns at this meeting. By addressing these concerns early, you save time later on (from minimizing distractions from pseudo-stakeholders) that more than makes up for the time it takes to plan and deliver a public consultation session.
  • Draft out-of-scope statements. Project charters typically focus on defining scope. An underused aspect of project charters is identifying what is out of scope. By clearly defining what is and is not in scope, you can help prevent pseudo-stakeholders from delaying the project with needless debates.  
  • Build a deliverables map. This is a visual representation of the deliverables produced in a project, showing the prerequisite deliverables that must be completed to produce the project’s final deliverables. This comprehensive overview of every item the project will produce can highlight the areas of the organization that will and won’t be affected by project deliverables—and from that, you can demonstrate who actual stakeholders are. Anyone else is a pseudo-stakeholder.
  • Focus on organizational politics. Be aware of internal politics, power struggles, or turf wars that might lead individuals to think they are stakeholders. You can proactively address people’s concerns when you understand who challenges scope statements or demands more for their business area. Politics will alert you to managers (beyond your project sponsor) who you need to work with to prevent pseudo-stakeholder objections.

Try these approaches with your current project to see if you have pseudo-stakeholders dragging your project down. If you do, it’s time to address them politely, firmly, and with your reasoning.

For more about stakeholders, check out Natasha Kasimtseva’s Managing Project Stakeholders course.

______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 69,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

Want to Expand Your Skills? Use Your Network!

/in /by

Conferences and courses can help expand your skills and enhance your project management career. There are other ways to increase your abilities as part of your everyday job. Check out these ways to increase your skills by using your network.

  • Swap project reviews. A fresh set of eyes can spot weaknesses, flaws, or risks you might have overlooked. Taking advantage of others’ experiences can improve your project foresight. From your project management network, offer to review one of your colleague’s projects in exchange for them reviewing one of yours. You’ll get to see a project you might not know about, and you and your project management colleague will benefit from the insights you share.
  • Engage a contact as a mentor or coach. Take advantage of others’ skills and experiences by asking if they will mentor or coach you. This can be someone within or outside your organization. Internal mentors can help you understand project histories within your group and help with navigating office politics. External coaches provide different perspectives, challenges, and solutions you can apply to your projects.
  • Schedule case study discussions with colleagues. Case study sessions allow you and your colleagues to analyze and discuss real-world project scenarios. This can improve your analytical and decision-making skills and offer deeper insights into handling project challenges in your industry and others.
  • Expand your network and start a discussion. A quick search on LinkedIn lists more than 17 million people on the platform who refer to themselves as project managers. That is an amazing skill base! Search by industry or in your city and reach out. You’ll probably find other project managers eager to expand their skills as well. Launch a discussion, ask a question about a pressing issue, and take advantage of the experience your network can provide.
  • Use LinkedIn’s resources. You’ve discovered my Project Pointers newsletter. I also host live discussions on LinkedIn. You can ask questions during these live events or listen to the recorded videos at your convenience. Other LinkedIn Learning instructors offer newsletters hold live events. Check out the newsletters by Bob McGannon , Doug Rose and Chris Croft  among others!

Not sure how to reach out to others? One thing to keep in mind is that lots of others feel the same way. Don’t be afraid to be the one to kick things off. For more about networking, check out Dorie Clark’s Professional Networking course.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 68,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

What Domain Knowledge is Needed to Manage a Project?

/in /by

A project manager doesn’t have to be an expert in a project’s domain area to serve as PM. But they must possess some domain knowledge to be effective. Here is the general domain knowledge needed to manage a project.

  • Processes and regulations. Domain areas have specific approaches to work and standards that must be understood. For example, in the drug industry, processes for introducing new medicines are rigid. These must be understood to deliver project outcomes.  In construction, one must know the laws that restrict a building’s design. Without this, the building could become unusable without expensive modifications. In healthcare, managing and sharing data requires both health and technology process knowledge. Without this vital domain knowledge, project managers have reduced foresight. And they are unlikely to gain the respect of their project teams which makes it difficult to succeed.

  • Sources of risk. Effective risk management involves understanding the challenges that may present themselves. The project manager must know enough about the domain area to anticipate possibilities. They also should understand the probability of them coming to fruition. While having an expert team member as a management partner can help, it isn’t enough. The project manager needs to interact with key stakeholders without deferring to others. They must also react to situations that occur daily. Having to constantly refer to an expert partner impacts the project manager’s perceived authority. It also brings their abilities into question, reducing effectiveness.

  • Ability to assess business value. Projects are all about creating business value. Sometimes that value is obvious, like creating a new drug that cures a disease. Other times, value propositions are more subtle, requiring industry expertise to understand them. For example, the value of a great website is that it is easy to maintain after delivery to a client. So, website construction techniques are important. The project manager should participate in construction decisions to ensure maintenance is straightforward. This requires an understanding of the capabilities of modern coding languages. Knowledge about AI tools and search engine optimization is also useful. Unless the PM has some level of experience in these areas, they could overlook critical project activities.

  • Management practices and cultural expectations.  Domain areas have varying norms around how decisions are made. The expertise that is most valued, and how clients and their vendors work together also vary between domains. Industry trends might not be easy to identify without domain experience. Understanding these nuances are vital for a project manager to succeed. These can be learned on the job if knowledge gaps aren’t extensive, but that must be done quickly so project success isn’t impacted.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 67,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

Just Enough Project Reporting

/in /by

Lots of detailed and overwhelming project reports drain stakeholders’ confidence. Too few reports are even worse. How do you know when you produce the right number of reports at the right level of detail? Here are some indicators that you’ve hit the right amount of project reporting.

  • Positive stakeholder feedback. Positive feedback from stakeholders is the best indicator. However, stakeholders might only skim your reports, trusting that you’ll let them know if there’s an issue. Ask your stakeholders questions about details of the reports you distribute. If you get positive feedback and answers that show a knowledge of what’s in the reports, you’re on the mark with your reporting. Answers without that detail mean your reports aren’t being read. You can ask your stakeholders more questions to figure out how to modify your reports to satisfy their expectations.
  • Do stakeholders ask informed questions? Encourage stakeholders to ask questions. Intelligent questions about status reports usually means they’re on target. Think about the questions asked to see if you should include more explanatory text in your reports. Questions might mean you should make a report more understandable. Think about the questions people ask and use them to make your reporting more effective.
  • Is there a clear presentation of status? Effective reports include clear indicators of status — usually up-front with a color scheme. If there are status issues, include the actions and outcomes the project team is taking to correct course.
  • Do sponsor and status meetings focus on the reports? When project status conversations revolve around your reports, your reporting is likely on target. Because project managers rarely interact with every stakeholder, reports make up for that communication gap. Reporting is doing its job when casual stakeholder discussions include an accurate picture of project status, especially when the PM doesn’t interact with those stakeholders very often.
  • Is reporting effort and risk balanced? Ideally, report generation is automated, it doesn’t take much effort. Sometimes you need specialized reporting, which requires extra work. Suppose the project objective is leapfrogging the competition. You might need detailed reports on the performance of a new product. In this case, the extra effort to produce these reports is worthwhile, because it’s a way to manage risk. Contrary to the effort to produce a special report to satisfy a single stakeholder’s curiosity.

What other indicators tell you your reports could use tweaking? If you’re willing to share your secrets, what reports features do your stakeholders love?

It dives deep, but you can learn about data analytics with Robin Hunt’s Learning Data Analytics: 1 Foundations course.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 66,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

 

Lesser-known Benefits of Quality Management

/in /by

Quality management is about ensuring your deliverables meet the expectations of stakeholders: meeting standards, performance and reliability business needs. But quality management delivers extra benefits you don’t often hear about: 

  • Enhanced stakeholder buy-in. Quality management requires a deeper grasp of stakeholder needs and expectations. That understanding comes from better conversations and learning about stakeholder’s challenges and hopes. These stakeholder interactions boost buy-in to the project and also improve the stakeholder/project team relationship.
  • Expanded risk management. Understanding quality standards and performance expectations leads to a better understanding of product requirements. That understanding broadens your view of what must go right and what might go wrong with the project’s products.
  • Increased innovation. Quality management encourages continuous improvement and expands problem-solving. A quality mindset fosters innovation. It also increases the capability of the project team and stakeholders. Project team capabilities increase through new and better ways to meet quality standards. Stakeholder capabilities are increased through enhanced requirements definition. This also improves outcomes by improving stakeholder’s interactions with project teams.
  • Increased product knowledge. Quality assurance activities, such as reviews, inspections, and testing, produce learning moments. They expand the understanding of the product’s strengths and weaknesses. And they also help identify potential areas for future development. So, you get better outcomes now and new pathways to improve your business in the future!

As you work on quality aspects of your projects, look for ways to use these added benefits.

For more about project quality management, check out Daniel Stanton’s Project Management Foundations: Quality course.

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 66,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________

Alleviate Team Member Stress

/in /by

Project work isn’t for the meek. Pressure comes from management, stakeholders, and acute business needs and the resulting stress reduces team members’ performance. Helping your team alleviate their stress improves their performance and increases their loyalty to the project. Here are ways to decrease stress in your project environment.

  • Recognize people’s emotions. You might hear that emotion has no place at work. That’s total crap. We are human. We have emotions. And ignoring them is unrealistic. Acknowledge that emotions are present and can make us shine or stumble in the workplace. And yet focus on the work, rather than the emotion. Be compassionate, which demonstrates your concern for your team member while supporting the need to produce the work.  
  • Provide downtime. Under pressure, project managers often look to overtime, which can work for a short time. Yet, extensive over time (50+ hours/week) leads to stress. Recognize the need to take a break from work and re-energize. Downtime is like sharpening a saw — it helps increase productivity in the long run.
  • Acknowledge the work people produce. It’s easy to fall into the trap of looking only at the incomplete or late tasks. Instead, acknowledge what people deliver along with the good work and effort they’re contributing. This recognition boosts people’s spirits and helps them focus on making progress toward delivering project outcomes.
  • Meet and walk. Physical activity can act as a “stress off-switch.” Have one-on-one meetings while walking. Working virtually? No problem. Hold your video meeting or call with each team member walking in their neighborhood. Fresh air and a change of scenery can increase energy and generate new ideas, while exercise reduces tension and increases productivity. Use an AI meeting recording tool to take notes so all attendees can participate in the meeting.
  • Champion coaching. Allowing team members to work with a coach can significantly reduce stress. Team members can work through their concerns with their coach. They can also get tips from the trenches or work on skill development. With an external coach, these benefits come without fear of judgment from management, which can build people’s confidence. It also reduces team member stress and improves project outcomes.

OK, we’ve all been stressed out at some point on projects. Let’s share our knowledge on this incredibly important topic. What have you done to relieve your stress or a team member’s stress?

For more about decreasing your stress, check out Todd Dewett’s course Managing Stress or Dr. Judson Brewer’s course, Train Your Brain to Unwind Stress and Anxiety Habits 

_______________________________________

This article belongs to the Bonnie’s Project Pointers newsletter series, which has more than 67,000 subscribers. This newsletter is 100% written by a human (no aliens or AIs involved). If you like this article, you can subscribe to receive notifications when a new article posts.

Want to learn more about the topics I talk about in these newsletters? Watch my courses in the LinkedIn Learning Library and tune into my LinkedIn Office Hours live broadcasts.

_______________________________________